今天我们主要讲解投诉信的写作方法。投诉信，也称抱怨信(Letter of Complaint)，其写作方法如下：
首段：注意客观礼貌
a. 自我介绍;
b. 引出投诉内容
c. 表明目的要求。
主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯提出问题;
b. 提出改进建议，表明希望如何解决;
c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。
尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速恰当的解决;
b. 有时可就问题的解决限定时间;
c. 对有关人员的努力表示感谢;
d. 希望尽快得到满意答复。
文章的整体框架按照上述标准进行，具体到没一句的把握则如下：
第一部分：提出抱怨并表示遗憾
模板：
(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there should be cause to complain about …
(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.
第二部分：阐述问题发生的经过
无通用模板，按照题目所给的情况描述清楚即可。
第三部分：指出问题引起的后果
视具体情况而定
(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次
The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.
(2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。
For me this environment is very difficult to make studies and I need a quiet room.
第四部分：提出批评及处理的意见或敦促对方采取措施
模板：
(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized ….
(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.
(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will beforced to take legal action.
(4) 坦率地所，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.
(5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.
分段及分句的写作讲解过后，同学们可以尝试练习整篇文章了，例如：
Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus. You should write at least 120 words, and base your composition on the outline given below in Chinese:
A Letter to the University President about the Library Service on Campus.
January 6th, 2006 Dear Mr. President, I am writing to express my concern over the (1) 开门见山，点明写信缘由 Library service on the campus.
As a major in English, I find that most of the (2) 提出第一个问题，藏书没有 Books in English in the library are outdated. So far, 及时更新 I have not come across a single book published after
1995. As a result, we fail to get the latest information (3) 指出后果，不能及时得到 of academic development both at home and abroad. 最新信息
In addition, the light in the reading room is far (4) 指出光线不好
from bright, which does harm to our eyes. Worse still, (5) 指出没有空调的问题, Wrose there is no air-conditioning and we are sweating heavily still 意思是“更糟糕的是” while reading.
Last but not least, the newly developed electronic (6) 提出最后一个问题 information system does not work well and needs further
improvement. A great number of books should have been
listed in the system.
There is no denying that the library has helped us a (7) 客观说明图书馆的作用 lot. But it is in urgent need of improvement. When im- (8) 对图书馆的改进充满 proved, the library is certain to provide much more help 期待
with our study.
Thank you for your time. I am looking forward to (9) 结束语，期待对方的回信 your reply.